Crisis response

Resolving security and organisational crises through rapid response, expert advice and post-incident support. 

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We support, advise and guide our clients throughout a crisis, enabling them to respond effectively with confidence and speed, and achieve a swift resolution and recovery. 

 

They are experienced, generate trust, amicable and unfazeable. They remain steadfast to their principles. They create the right security solution while remaining cognizant of commercial business necessities.

Senior Underwriter, Global Insurance Firm

Why S-RM?

Expert responders

We have responded to over 2,000 cases, including 160 in the last 36 months. These range from kidnap for ransom and extortion through to cyber attacks.

24/7 support

We are on hand 24/7/365 to provide crucial support and expertise in the event of an emergency.

Global response and intelligence footprint

Our crisis responders are located across the globe. They have extensive regional knowledge, supported by a team of intelligence experts who collectively speak 45+ languages.

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How we help

Organisations today face a wide range of threats which can quickly turn into a crisis. These range from unexpected changes to the security, operating and political environment, to complex internal challenges, reputational distress and cyber attacks. To minimise their impact, a time-sensitive, considered and dedicated response is key.

At S-RM, we minimise the impact of a crisis by helping you respond and recover quickly and responsibly, ensuring that when you return to business-as-usual and you are in a stronger, smarter and more resilient position than you were before.
 

Our crisis response services

Our services cover the full spectrum of crisis management and response:

  • Complex risk management consulting and post-incident investigations.
  • Crisis responders. Experienced senior level consultants to support and guide your crisis management team through an organisational crisis.
  • Evacuation. Development and/or execution of your evacuation plan to remove at risk or injured personnel from danger.
  • Incident managers. On-the-ground consultants able to develop a quick understanding of what has happened and support your team in executing a well thought-through response plan (including operational liaison support).
  • Kidnap, ransom and extortion (KRE) consulting, including response and negotiation strategies.
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Case study

A refinery incident in northern Brazil

Following an incident at a refinery in northern Brazil, we were engaged to review the client’s over-arching enterprise risk planning framework. We provided specific and actionable guidance about how the client should alter their crisis management structure and plans, to facilitate a faster and more effective response to future occurrences.

They create the right security solution while remaining cognizant of commercial business necessities.

Senior Underwriter, Global Insurance Firm

Case study

Post-incident investigation in sub-Saharan Africa

We led the post-incident investigation following an armed attack by insurgents against an international oil company operating in sub-Saharan Africa. The attack threatened the viability of a USD 30 billion capital investment. Our investigation and subsequent return-to-work plan allowed the project to resume operations safely.

They create the right security solution while remaining cognizant of commercial business necessities.

Senior Underwriter, Global Insurance Firm

Case study

Live attack in northern Mozambique

We provided time-critical advice over an extended period to an individual in imminent danger during a live attack by an Islamist insurgent group in northern Mozambique. Once the immediate threat had subsided, we planned and directed the individual’s safe evacuation, in cooperation with a trusted local security provider and the Mozambican authorities.

They create the right security solution while remaining cognizant of commercial business necessities.

Senior Underwriter, Global Insurance Firm

Case study

Safe release from Nigerian pirates

We negotiated the safe release of three crew abducted from a commercial vessel by Nigerian pirates while on a regular trading voyage along the West African coast. Beyond saving lives our resolution helped the client mitigate the long-term risk of future attacks and safeguard its continued operations in West Africa.

They create the right security solution while remaining cognizant of commercial business necessities.

Senior Underwriter, Global Insurance Firm

Speak to our experts

Bringing years of experience and regional knowledge to every case, our dedicated crisis response experts have a proven track record in minimising the impact of security and organisational crises.

Talk to us today

Leading the way in crisis response services

Our trusted crisis response team offers support 24/7/365. From kidnap for ransom and extortion cases through to complex security incidents, reputational crises and cyber attacks, we’re here to help you and your organisation.

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