Cyber incident response

Minimise the impact of an incident with expert support from our global, award-winning, cyber incident response team, on hand 24/7/365.

Suspected incident?

Major cyber incidents place intense stress and scrutiny on even the most experienced internal teams. In these circumstances, the difference between a swift resolution and a prolonged organisational crisis is the right response.

It was immediately clear that the S-RM team had the relevant experience, strong communication skills, and the capability to take a lead role in stabilising our immediate situation.

Chambers & Partners, Crisis & Risk Management Guide 2022

Why S-RM?

Incident response team of the year

Winner at Zywave’s 2024 and 2023 Cyber Risk Awards - Cyber Incident Response Team of the Year

Chambers & Partners ranked

2024, 2023 and 2022 for Cybersecurity Risk, placing in Band 2

Trusted partners

We’re trusted by the world’s leading cyber insurers and law firms as their chosen incident response provider

Rapid, global response

Our team is global, multi-lingual and responds 24/7/365. We provide impactful technical triage and advice within hours of an incident

Cyber incident response services

We help you respond and recover quickly from an incident. Our team provides clarity in the midst of a crisis, giving you the confidence to make the right decisions at the right time. Ensuring that when you return to business as usual, you’re in a stronger and more resilient position. During an incident, we:

Offer prompt advice, no matter where in the world the incident has taken place.
Have consultants deployed onsite within a competitive timeframe.
Investigate the source, nature and extent of the breach, capture and preserve necessary evidence.
Establish the extent of the compromise and work with you to prevent its spread across your organisation.
Swiftly rebuild and restore your systems and data securely.
Advise on notification obligations, media engagement, and business continuity planning.
Provide support across your organisation during the incident and liaise with your third parties including insurance and legal representatives.
Offer recommendations based on our response findings to help you emerge stronger from the incident.

Our core capabilities

Our experience in the management of crisis, kidnap, ransom, and extortion cases sets us apart during a cyber incident response. Bringing decades of negotiation and crisis management experience to the table supports your business in achieving a successful outcome during an incident. Our team:

Translates technical findings into straightforward language.
Prioritises trust and empathy during a critical incident.
Aligns our findings with your bespoke needs and focuses on your business priorities.

Our accreditations and certificates

Case study

Helping a major public organisation through a ransomware attack

We recovered 30,000+ encrypted endpoints, 300+ servers, and 14,000+ computers in less than a week to assist a major public organisation through a crippling ransomware attack.

S-RM … explain things in an understanding way and really reassure clients in a non-overly technical way which is appropriate to their audience.

Chambers & Partners, Crisis & Risk Management Guide 2023

Our experts

We bring the sharpest thinking to our incident response services. Our expert team provides honest and objective advice with a breadth of incident experience across all industries and sectors.

Jamie Smith

Board Director, Global Head of Cyber Security Services

Paul Caron

Head of Cyber Security, Americas

Martijn Hoogesteger

Chief Technology Officer

Chris Ormond

Head of Cyber Incident Response, UK

Joani Green

Chief Information Officer

Talk to us today

Remain resilient with trusted incident response services

Learn how our decisive and timely response to cyber incidents can help your business recover and return to work stronger than before. Get in touch with our team.